All UK orders are shipped within 7 days of receipt of order. Worldwide shipping will be aimed to be shipped within 14 days of receipt of order. You will get notified via the information you supplied upon placing the order from Labeless.
Why did I have to pay customs / VAT on delivery?
As Labeless ships from the UK, orders going to EU countries (including Ireland) are treated as imports.
This means local VAT and a small postal handling fee may be charged by customs when the parcel arrives. These charges are set by your local tax authority and are not included in the shipping fee paid at checkout.
The shipping cost covers postage only. Customs and VAT are collected separately by the destination country.
Do you control or receive customs fees?
No - customs charges are collected directly by the local postal service or customs authority. Labeless does not receive these fees and unfortunately can’t remove or refund them.
